Returns & Exchanges

If you are not completely satisfied with your purchase for any reason, we will gladly accept returns of packages within 30 days of the sale date.

In the case that you receive a faulty item, please return this to us within 14 working days after the day on which you received the item for an exchange ('Working Day' means all days other than Saturdays, Sundays and public holidays). All costs incurred in returning the item will be the sole responsibility of the buyer.

If you have just simply changed your mind and feel you need to return the item then you must return it within 30 days for a full refund. The item must be in a re-sellable condition i.e. the item must be unused and the packaging must still be intact. We reserve the right to inspect the goods and verify any fault(s) and/or any damage.

To process returns quicker, please attach a note within the package including your; full name, order id and reason for return. Please send your returns (preferably by a postal service that will provide proof of delivery) to:

Nuvo Trading Solutions Ltd
Unit 2, Percy Business Park
Rounds Green Road
Oldbury, Birmingham
West Midlands
B69 2RD
United Kingdom